Terms and Conditions

1. Introduction

Welcome to BiltIQ AI (the “Website” or “Platform”), operated by Aarna Tech Consultants Private Limited (“Company,” “we,” “us,” or “our”), a company incorporated under the Companies Act, 2013, with its registered office at 72 G Road, Kadma, Jamshedpur, Jharkhand 831005, India (CIN: U72900JH2021PTC017144, GSTIN: 20AAVCA7572K1Z7).

These Terms and Conditions (“Terms”) govern your access to and use of the website located at https://www.biltiq.ai (the “Website”) and any products, services, software, or content offered by the Company under the BiltIQ AI brand, including but not limited to ATC Manthan, ATC Chat, ATC Voice, ATC Quest LMS, ATC Campus, ATC Flow, ATC Connect, Agents-as-a-Service (AaaS) offerings, and Custom Agentic AI development services (collectively, the “Services”).

By accessing the Website or using any of the Services, you (“User,” “Customer,” “you,” or “your”) agree to be bound by these Terms, our Privacy Policy, and our Refund and Cancellation Policy. If you do not agree to these Terms, you must not access the Website or use the Services.

2. Definitions

For the purposes of these Terms:

• “Agreement” means these Terms and Conditions, the Privacy Policy, the Refund and Cancellation Policy, and any Statement of Work (“SOW”) or Order Form executed between you and the Company.
• “Customer Data” means any data, content, or information uploaded, processed, generated, or stored by you or on your behalf in connection with the Services.
• “Deliverables” means any custom software, configurations, models, integrations, documentation, or other materials developed and delivered to you under a Statement of Work.
• “On-Premise Deployment” means installation and operation of the Services on infrastructure owned, leased, or controlled by the Customer.
• “Services” has the meaning set out in Section 1.
• “Subscription” means a recurring fixed-cost arrangement under our Agents-as-a-Service (AaaS) offering.
• “Third-Party Components” means open-source software, models, libraries, hardware, or services provided by third parties that may be integrated with or used as part of the Services.

3. Eligibility and Account Registration

3.1. You must be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872, to use the Services. If you are accessing the Services on behalf of a business or organisation, you represent and warrant that you have the authority to bind such entity to these Terms.

3.2. To access certain features of the Services, you may be required to create an account or enter into a separate written Order Form or SOW. You agree to provide accurate, current, and complete information and to keep such information updated.

3.3. You are responsible for maintaining the confidentiality of any credentials issued to you and for all activities that occur under your account. You agree to notify the Company immediately of any unauthorised access or security breach.

4. Description of Services

4.1. Website and Informational Content. The Website provides information about the Company’s products, services, and capabilities. Content on the Website is provided for general informational purposes only and does not constitute a binding offer.

4.2. Agents-as-a-Service (AaaS). The Company offers tiered subscription bundles (Personal, Team, Enterprise Fleet) of pre-configured or custom-architected AI agents deployed on the Customer’s infrastructure under a fixed-cost, unlimited-usage model, subject to fair-use limits set out in the applicable Order Form.

4.3. Custom Agentic AI Development. The Company designs, develops, deploys, and maintains custom AI systems including agentic workflows, retrieval-augmented generation (RAG) pipelines, document intelligence, conversational interfaces, voice and video intelligence, and orchestration layers. Such engagements shall be governed by a separate Statement of Work.

4.4. Products. The Company licenses proprietary products including ATC Manthan, ATC Chat, ATC Voice, ATC Quest LMS, ATC Campus, ATC Flow, and ATC Connect. Specific product terms, feature sets, and service levels shall be set out in the applicable product documentation or Order Form.

4.5. Education Products. ATC Quest LMS and ATC Campus are educational platforms intended for use by educational institutions, learners, and authorised administrators. Use of these products by minors must be supervised by a parent, legal guardian, or authorised institutional representative.

4.6. On-Premise Nature of Services. A core feature of the Services is on-premise deployment. The Customer is responsible for providing, securing, and maintaining the infrastructure on which the Services are deployed, except where the Company has expressly agreed in writing to provide hardware as part of an Order Form.

4.7. Service Modifications. The Company reserves the right to modify, enhance, or discontinue any feature of the Services at any time, provided that material changes affecting paid Services shall be communicated in advance in accordance with the applicable Order Form.

5. Fees, Payment, and Taxes

5.1. Fees. Fees for the Services shall be as set out in the applicable Order Form, SOW, or subscription plan published on the Website. All fees are quoted in Indian Rupees (INR) unless otherwise specified.

5.2. Payment Terms. Unless otherwise agreed in writing, invoices are payable within fifteen (15) days from the invoice date. Late payments may attract interest at the rate of 1.5% per month or the maximum rate permitted under applicable law, whichever is lower.

5.3. Taxes. All fees are exclusive of applicable taxes including GST, which shall be borne by the Customer. The Company shall issue tax invoices in compliance with applicable Indian tax laws.

5.4. Subscription Renewal. Subscriptions shall automatically renew for successive terms equal to the initial term unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term.

5.5. No Refunds. Except as expressly set out in our Refund and Cancellation Policy, all fees paid are non-refundable.

6. Intellectual Property Rights

6.1. Company IP. The Website, the Services, all proprietary products (including the ATC suite), software, models, methodologies, documentation, trademarks (including “BiltIQ AI” and “ATC”), logos, and all related intellectual property are and shall remain the exclusive property of the Company or its licensors. No rights are granted to you except as expressly set out in these Terms or the applicable Order Form.

6.2. Licence to Use Services. Subject to your compliance with these Terms and payment of applicable fees, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services solely for your internal business or educational purposes during the subscription or licence term.

6.3. Custom Deliverables. Ownership of Deliverables developed under a Statement of Work shall be governed by the terms of that SOW. In the absence of express provisions, the Company shall retain ownership of all pre-existing IP, frameworks, models, libraries, and tools, and shall grant the Customer a perpetual, non-exclusive licence to use the Deliverables for their internal business purposes.

6.4. Customer Data. As between the parties, the Customer retains all right, title, and interest in and to Customer Data. The Customer grants the Company a limited licence to process Customer Data solely to the extent necessary to provide, maintain, and improve the Services in accordance with the Agreement.

6.5. Feedback. Any feedback, suggestions, or ideas provided by the Customer regarding the Services may be used by the Company without restriction or compensation.

6.6. Third-Party Components. The Services may incorporate Third-Party Components subject to their own licence terms. The Customer agrees to comply with all such third-party terms.

6.7. Restrictions. You shall not, and shall not permit any third party to:

• (a) reverse engineer, decompile, or disassemble the Services except to the extent expressly permitted by law;
• (b) copy, modify, or create derivative works of the Services;
• (c) remove or obscure any proprietary notices;
• (d) resell, sublicense, or distribute the Services except as expressly authorised;
• (e) use the Services to develop a competing product or service; or
• (f) use the Services in violation of applicable law.

7. Customer Obligations and Acceptable Use

7.1. You agree to use the Services only for lawful purposes and in accordance with the Agreement. You shall not:

• (a) upload, transmit, or process any content that is unlawful, defamatory, obscene, infringing, or that violates the rights of any third party;
• (b) use the Services to generate content that is harmful, abusive, deceptive, or that promotes discrimination or violence;
• (c) attempt to gain unauthorised access to the Services, other users’ accounts, or any systems or networks connected to the Services;
• (d) introduce viruses, malware, or any other malicious code into the Services;
• (e) circumvent or attempt to circumvent any security, authentication, or usage measures of the Services;
• (f) use the Services in any manner that could damage, disable, overburden, or impair the Services or interfere with any other user’s enjoyment of the Services;
• (g) use any automated means (including bots, scrapers, or crawlers) to access the Services without prior written consent;
• (h) use the Services to violate any applicable Indian or international law, including export control laws.

7.2. AI-Generated Content. You acknowledge that the Services may include generative AI capabilities that produce outputs based on probabilistic models. Such outputs may contain inaccuracies, errors, or biases. You are solely responsible for reviewing, validating, and determining the suitability of AI-generated outputs for your intended purpose.

7.3. Customer Infrastructure. Where the Services are deployed on Customer infrastructure, you are solely responsible for the security, availability, configuration, and maintenance of that infrastructure, except to the extent expressly assumed by the Company in writing.

8. Data Protection and Privacy

8.1. The Company is committed to protecting personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable Indian data protection laws.

8.2. Our collection, use, and processing of personal data is described in our Privacy Policy, which is incorporated by reference into these Terms.

8.3. Data Sovereignty. A core promise of our on-premise Services is that Customer Data does not leave the Customer’s infrastructure during normal operation. The Customer acknowledges that the Company shall only access Customer Data with the Customer’s authorisation, for purposes of support, maintenance, or as required by law.

8.4. Customer as Data Fiduciary. Where the Customer collects or processes personal data through the Services, the Customer shall be considered the Data Fiduciary under the DPDP Act, and the Company shall act as a Data Processor strictly in accordance with the Customer’s documented instructions.

8.5. The Customer warrants that it has obtained all necessary consents and has the legal basis required to process any personal data via the Services.

9. Confidentiality

9.1. Each party may have access to confidential and proprietary information of the other party (“Confidential Information”). Confidential Information includes business plans, technical information, customer lists, pricing, source code, models, and any information marked or reasonably understood to be confidential.

9.2. Each party agrees to: (a) protect the other’s Confidential Information using at least the same degree of care it uses for its own confidential information, and not less than reasonable care; (b) use Confidential Information solely to perform its obligations or exercise its rights under the Agreement; and (c) not disclose Confidential Information to any third party except to employees, contractors, or advisors bound by confidentiality obligations no less protective than those herein.

9.3. The confidentiality obligations under this Section shall survive termination of the Agreement for a period of five (5) years, except for trade secrets and source code, which shall remain confidential indefinitely.

10. Warranties and Disclaimers

10.1. Limited Warranty. The Company warrants that the Services will perform materially in accordance with the documentation provided in the applicable Order Form during the subscription or licence term. The Customer’s exclusive remedy for breach of this warranty is, at the Company’s option, repair, replacement, or refund of fees paid for the non-conforming Service.

10.2. DISCLAIMER. EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.

10.3. The Company does not warrant that AI-generated outputs will be accurate, complete, suitable for any particular purpose, or free from bias.

11. Limitation of Liability

11.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO THE COMPANY UNDER THE APPLICABLE ORDER FORM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11.2. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.3. The limitations in this Section shall not apply to: (a) the Customer’s payment obligations; (b) breaches of confidentiality; (c) infringement of the Company’s intellectual property rights; or (d) liability that cannot be limited or excluded under applicable law.

12. Indemnification

12.1. Indemnification by the Customer. The Customer shall defend, indemnify, and hold harmless the Company, its directors, officers, employees, and affiliates from and against any third-party claims, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) the Customer’s use of the Services in violation of the Agreement or applicable law; (b) Customer Data, including any claim that Customer Data infringes the rights of any third party; or (c) the Customer’s negligence or wilful misconduct.

12.2. Indemnification by the Company. Subject to the limitations in Section 11, the Company shall defend the Customer against any third-party claim that the Services, as provided by the Company and used in accordance with the Agreement, infringe a valid Indian intellectual property right, and shall pay damages finally awarded against the Customer or agreed in settlement, provided that the Customer (i) promptly notifies the Company of the claim, (ii) gives the Company sole control of the defence, and (iii) provides reasonable cooperation. This obligation shall not apply to claims arising from Customer Data, Third-Party Components, modifications not made by the Company, or use of the Services in combination with products not supplied by the Company.

13. Term and Termination

13.1. Term. These Terms commence upon your first access of the Website or use of the Services and continue until terminated in accordance with this Section. The term of any paid Services shall be as set out in the applicable Order Form.

13.2. Termination for Convenience. Either party may terminate a subscription for convenience by providing written notice in accordance with the applicable Order Form.

13.3. Termination for Cause. Either party may terminate the Agreement immediately upon written notice if the other party: (a) materially breaches the Agreement and fails to cure such breach within thirty (30) days of written notice; (b) becomes insolvent, files for bankruptcy, or ceases to carry on business; or (c) violates applicable law in its performance of the Agreement.

13.4. Effect of Termination. Upon termination: (a) the Customer’s right to use the Services shall cease; (b) the Customer shall pay all outstanding fees; (c) each party shall return or destroy the other’s Confidential Information; and (d) provisions that by their nature should survive (including IP, confidentiality, indemnification, limitation of liability, and dispute resolution) shall survive.

13.5. Suspension. The Company may suspend access to the Services without liability if the Customer fails to pay amounts when due, materially breaches these Terms, or if the Customer’s use poses a security risk to the Company or other users.

14. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations (other than payment obligations) due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government actions, pandemics, internet or telecommunications failures, or power outages.

15. Governing Law and Dispute Resolution

15.1. Governing Law. These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

15.2. Jurisdiction. Subject to Section 15.3, the courts at Jamshedpur, Jharkhand, India shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

15.3. Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be referred to and finally resolved by arbitration administered under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties; if no agreement is reached within thirty (30) days, the arbitrator shall be appointed in accordance with the said Act. The seat and venue of arbitration shall be Jamshedpur, Jharkhand. The language of arbitration shall be English. The award of the arbitrator shall be final and binding on the parties.

16. Modifications to the Terms

The Company may modify these Terms from time to time. Material changes shall be notified by posting the revised Terms on the Website with an updated “Last Updated” date and, where appropriate, by email or in-Service notice. Continued use of the Services after such notice constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services.

17. Notices

17.1. Any notice to the Company shall be in writing and sent to:

Aarna Tech Consultants Private Limited
72 G Road, Kadma, Jamshedpur, Jharkhand 831005, India
Email: [email protected]

17.2. Notices to the Customer shall be sent to the contact details provided in the Order Form or account profile. Notices are deemed received: (a) upon delivery if hand-delivered; (b) one (1) business day after dispatch by reputable courier; or (c) on the day of transmission if sent by email, provided no bounce-back is received.

18. General Provisions

18.1. Entire Agreement. These Terms, together with the Privacy Policy, Refund and Cancellation Policy, and any applicable Order Form or SOW, constitute the entire agreement between the parties and supersede all prior agreements and understandings, whether written or oral, on the subject matter.

18.2. Order of Precedence. In case of conflict, the following order of precedence shall apply: (i) the Order Form or SOW; (ii) these Terms; (iii) the Privacy Policy and Refund Policy.

18.3. Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original.

18.4. Waiver. No waiver of any provision of these Terms shall be effective unless in writing, and no waiver shall constitute a continuing waiver.

18.5. Assignment. The Customer shall not assign or transfer its rights or obligations under these Terms without the Company’s prior written consent. The Company may assign these Terms in connection with a merger, acquisition, or sale of substantially all its assets.

18.6. Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

18.7. No Third-Party Beneficiaries. These Terms are for the benefit of the parties only and do not confer any rights on any third party.

18.8. Headings. Section headings are for convenience only and shall not affect interpretation.

18.9. Language. These Terms are drawn up in English. Any translation is for convenience only and the English version shall prevail.

19. Contact Information

For any questions, complaints, or notices regarding these Terms or the Services, please contact: