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Service Pillar 06 — Voice & Video Intelligence

Agents That Hear,
Speak, and See.

On-premise voice inference. Sub-200ms latency. 100+ languages.

We deploy voice agents, ASR/TTS pipelines, and video intelligence systems entirely on your infrastructure. Custom voice personas, multilingual support, and real-time processing — without sending a single audio frame to the cloud.

<200ms
Voice Latency
1000+
Concurrent Calls
100+
Languages
On-Prem
Inference
Hear Your Voice Agent
Live demo — call our SI agent, test it in your language.
Your data stays private. We never share your information.
01 — Capabilities

Six Core Capabilities

Voice agents, speech pipelines, video intelligence, and call center integration — all on-premise.

Voice Agent Deployment

AI voice agents for inbound/outbound calls. Receptionist, support, sales, appointment booking personas. RAG-grounded responses from your knowledge base. Natural conversation flow with intent understanding.

ASR Pipeline

Automatic Speech Recognition on-premise. Whisper-based transcription in real-time and batch modes. Speaker diarization, keyword spotting, sentiment detection. Every audio file processed locally.

TTS Pipeline

Text-to-Speech with natural voice synthesis. Custom voice cloning for brand-consistent audio. Multilingual output with accent control. Qwen3-Omni powered — sub-200ms latency on-premise.

Video Intelligence

Video transcription, content analysis, chapter generation. Whisper-powered with visual understanding. Lecture recordings to searchable, indexed content with timestamps and summaries.

Multilingual Voice

100+ languages and regional accents. Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam — native-quality voice for Indian languages with accent-appropriate ASR and TTS models.

Call Center Integration

SIP/VoIP integration, IVR replacement, call routing, real-time agent assist. Drop-in replacement for legacy call center infrastructure. WebRTC for browser-based voice interfaces.

Replace Your IVR. Deploy a Voice Agent.
No more “press 1 for sales” trees. Callers speak naturally and the AI agent routes, answers, or escalates.
02 — Voice Agent Personas

Pre-Designed. Customized for You.

Four agent personas out of the box — each customizable to your brand voice, knowledge base, and escalation rules.

Receptionist Agent

First point of contact for callers

  • ◆Greets callers, identifies intent
  • ◆Routes to appropriate department
  • ◆Handles FAQs autonomously
  • ◆Schedules appointments with calendar sync

Support Agent

Technical and customer support

  • ◆Troubleshoots common issues via knowledge base
  • ◆Accesses RAG pipeline in real-time
  • ◆Creates support tickets automatically
  • ◆Escalates complex cases to human agents

Outbound Sales Agent

Proactive customer engagement

  • ◆Follows up on leads and inquiries
  • ◆Delivers personalized pitches (T1 reviewed)
  • ◆Schedules demos and meetings
  • ◆Updates CRM with call outcomes via MCP

Survey & Feedback Agent

Post-interaction intelligence

  • ◆Conducts satisfaction surveys post-call
  • ◆Captures detailed feedback in structured format
  • ◆Generates sentiment reports automatically
  • ◆Identifies improvement opportunities
03 — Service vs Product

Custom Build or Ready to Deploy

Need custom voice personas or telephony integration? That's a service. Need a standard voice agent? Deploy BiltIQ Voice in days.

Custom Service Engagement
  • ◆Custom voice personas designed for your brand
  • ◆Integration with your telephony infrastructure (SIP/VoIP)
  • ◆Custom ASR/TTS model fine-tuning for your domain
  • ◆Video intelligence pipeline for your content types
  • ◆Call center migration and IVR replacement
  • ◆Ongoing voice quality optimization
Ready-to-Deploy Product
  • ◆Pre-built voice agent — deploy in days, not quarters
  • ◆Standard personas, quick configuration
  • ◆100+ language support included
  • ◆RAG + MCP integration built-in
  • ◆Concurrent call scaling to 1000+
BiltIQ Voice
04 — Technology Stack

Voice-Native. On-Premise.

Purpose-built for real-time voice processing on your hardware.

Qwen3-OmniWhisper ASROn-Prem TTSSIP/VoIPWebRTCRAG PipelineMCP ProtocolNVIDIA GPUsvLLMDocker
05 — Industries

Voice SI for Your Sector

Every industry has different voice workflows, compliance needs, and language requirements.

Healthcare

  • ◆Patient intake voice bots in regional languages
  • ◆Appointment scheduling and reminders
  • ◆Clinical note dictation and transcription
  • ◆Post-discharge follow-up calls

Education

  • ◆Lecture recording to searchable content
  • ◆AI tutor voice agents for students
  • ◆Pronunciation training and assessment
  • ◆Multilingual content narration (22+ languages)

Banking & Finance

  • ◆Voice-based KYC verification
  • ◆Account balance and transaction queries
  • ◆Fraud alert and confirmation calls
  • ◆Loan application status updates

Manufacturing

  • ◆Voice-controlled equipment checklists
  • ◆Safety procedure lookup by voice
  • ◆Incident reporting via voice dictation
  • ◆Shift handover audio summaries

Government

  • ◆Citizen helpline AI agents (22+ languages)
  • ◆Scheme eligibility checking by voice
  • ◆Grievance filing and status tracking
  • ◆Emergency response voice routing

BPO / Call Centers

  • ◆First-level call handling automation
  • ◆Real-time agent assist and whisper
  • ◆Call transcription and quality scoring
  • ◆Sentiment analysis and escalation triggers
Every Voice Call Stays On Your Hardware
DPDP-ready by architecture. Air-gap ready.
06 — FAQ

Common Questions About Voice & Video SI

Hear Your Voice Agent

Schedule a live demo. Call our AI voice agent, test it in your language, ask it about your documents. Real inference on real hardware.

Your Data. Your Premises. Your AI.